Policies

Course Participation Guidelines

The following are policies and guidelines for a smooth and beneficial participation experience in ASL Pros classes, courses, and events:

To ensure the best learning environment for sign language classes, please follow these guidelines when participating:

🕒 Be on Time

Class begins promptly at the scheduled start time and is intended to end promptly at the scheduled end time. Please join the Zoom session prior to the start time. Sometimes Zoom requires an update and a reboot, and late arrivals may miss key information.

🐤⏰ Early Arrival is Strongly Recommended

We encourage participants to join up to 15 minutes before the scheduled class start time for purposes of engaging in greetings and visual connection before class instruction begins. *Arriving early is especially important as engagement prior to instruction is typically a cultural norm in visual languages.

📍 Choose a Quiet Space

Participate from a quiet, distraction-free environment with minimal background noise and movement.

💻 Proper Setup

It is recommended that you sit at a desk or table to maintain focus and engagement. Please do not join the session while driving, or physically in motion (as this can be visually disturbing). If you must join the session from your car as a passenger, or from a public space (ie a coffee shop) please communicate in advance with your Instructor.

🎥 Video On

Cameras must be on to participate. Ensure you are well-lit with no bright light sources behind you, which can make it difficult for the instructor to see your facial expressions and signs.

🚫 No Eating

Please refrain from chowing down on a meal during the session given the very nature of the class requires your hands (and face) to be available and engaged.

*We understand everyone has extenuating circumstances sometimes. If you must eat during the session, please turn your camera off briefly. Keep in communication with your instructor if you plan to go off camera.

Following these recommendations will help create an effective and engaging ASL learning experience for all participants.

Structures for the Protection of Minors

All course instructors with minors enrolled in their courses, classes, or programs must undergo a background check. Safe online practices for participants under 18 are established and strictly enforced. A parent or guardian must complete the registration for all participants, and all communication must go through them.

Multiple minors may join the remote Sign Language Class Zoom session at no additional cost, provided they connect from a single device. Participation is limited to children aged 17 and younger.

To protect minors’ privacy, no photos, screenshots, or recordings are permitted. Additionally, no contact details or personally identifiable information may be shared during the ASL class Zoom session.

By registering for the ASL Aces Course with ASL Pros, you acknowledge and agree to comply with these guidelines to ensure a safe learning environment for minors.

Course Registration Policy

Enrollment Process
- Participants must complete the online registration form via the ASL Pros website.
- Enrollment is on a first-come, first-served basis, depending on course capacity.
- Payment is required at the time of registration and must be completed before class access is granted.
Payment & Fees
- Tuition fees vary depending on course level and duration.
- Payments can be made via credit/debit card, PayPal, or other approved electronic methods.
Refund Policy:
- Full refund if cancellation occurs at least 7 days before the course start date.
- 50% refund if cancellation occurs less than 7 days before the course start date.
- No refunds after the first week of the course.
Policies for late registration or waitlisted students.
- Coming Soon

Attendance & Participation Policy

Participation Eligibility Requirements:

All courses are open to individuals aged 18 and older.
Minors (under 18) must have parental or guardian consent to enroll.
No prior ASL knowledge is required for beginner-level courses.
Participants must have access to a stable internet connection and a device with a camera for interactive learning.

Attendance

Live classes require active participation, with video on for engagement.
Students are required to attend all scheduled classes; however, any missed sessions may be made up during the weekly Open Practice Sessions in order to receive a completion certificate.
Missed Classes (Coming Soon)
Videos for Purchase/ Subscription (Coming Soon)

Payment & Refund Policy

Accepted payment methods (credit card, PayPal, etc.).
Refund conditions (e.g., full refund if canceled within 7 days, partial refunds, or no refunds after a certain period).
Policy for payment plans, if applicable.
Fees for missed payments or late tuition.

Code of Conduct & Respect Policy

Guidelines for maintaining a respectful and inclusive learning environment

Maintain respectful communication at all times.
Disruptive behavior, harassment, or discrimination may lead to immediate removal from the course and potential disqualification from participation in future ASL Pros courses.
Inappropriate conduct during video sessions is strictly prohibited.

Privacy, Confidentiality & Recording Policy

All students must sign the “ASL Pros Participation Agreement.”
Participants are strictly prohibited from recording—whether audio or video—capturing screenshots, or taking photographs of ASL sessions under any circumstances. These actions violate the privacy and confidentiality of instructors and fellow participants and constitute an exploitation of the instructors’ intellectual property.
Unauthorized recording, reproduction, or distribution of session content may result in immediate removal from the course without refund, potential disqualification from future participation in ASL Pros programs, and possible legal action.
On rare occasions, ASL Pros may record sessions for internal use. We prioritize student privacy and will not share these recordings outside of ASL faculty without written consent, except when disclosure is required by a subpoena or other legal obligation beyond our control.

Accessibility Policy

Requests for Accommodations

Students with documented disabilities are encouraged to submit accommodation requests as early as possible, with a minimum of one week’s notice before the course begins.
Documentation of the disability may be requested to ensure appropriate support is provided.

Certification & Course Progression

Certificates of completion are awarded to students who successfully meet participation requirements.
ASL Pros has established a recommended course structure, with the curriculum designed to be taken in sequential order to ensure a thorough and progressive learning experience. However, we acknowledge that some individuals may have prior knowledge and skills in sign language.
Participants may request an evaluation to test out of a course or advance to a higher level by scheduling a 90-minute individual session with an ASL Pro. The evaluation will determine appropriate placement in the following course levels: Beginner, Intermediate, Advanced, Interpreter Preparation, or Interpreter Practicum.
If participants wish to bypass a prerequisite course, they can schedule (a minimum of) three 90-minute individual sessions with an ASL Pro to follow an accelerated course version, tailored to their schedule and current knowledge.

Withdrawal Policy

Participants may withdraw from a course for a full refund, minus a $25 administrative fee, if done before the day of the first scheduled class. After the first session and before the second session, participants may eligible for a 50% tuition refund.
Withdrawal requests must be submitted via email to contact@asl-pros.com prior to the first classroom session in order to be considered valid.

Cancellation Policy

See Withdrawal Policy (above). If you wish to cancel a course you have registered and paid for, please contact ASL Pros Customer Service at contact@asl-pros.com.

Policy Modifications

ASL Pros, LLC reserves the right to modify or update these policies at any time. Registered participants will be informed of any changes to ensure they are aware of the revisions.